Q: Can I return or exchange the item if it doesn't work for me?



NO. Unfortunately do to our type of products returns or exchange are not accepted,  if item was damaged during shipping, will consider refund or exchange after reviewing your claim and examination of evidence. (Please summit picture of the damage with your claim).



You can track your order here: Track Order Page



Exceptional support. You can contact us by sending your message here: Contact Page






Q: How do I check the status of my order?



A: You will be emailed your receipt immediately after you placed your order. Once your order has been shipped, you will receive your tracking number. At each step along the way, you can use it to see where your parcel is located by going to our Track Order page.






Q: Does scentbyheaven.net provide a quality guarantee for all the products being sold?



A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!






Q: How can I get in contact with you?



A: We handle customer service through email. Click Here to open up a chat with us and let us know if you have any questions or concerns.






Q: How do I order on your website?



A: Simply select the offer above and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Check is secured by Paypal - Mastercard - Visa - AMEX.